Refund Policy

Last updated: August 31, 2026

Damaged or incorrect orders

For easy reference, Products that are damaged, defective, incorrect, incomplete, or materially different from their description may be reported for review. Provide the sale number, checkout email, an explanation, and photos or video of the product and packaging.

Refund timing

As part of our service approach, After approval, the refund is returned to the original payment method and processed within 10 days. A bank or card issuer may need additional time to post the credit.

Exchange availability

The key point is that An approved exchange depends on stock at the time it is processed. If the requested replacement is unavailable, we will explain the available resolution.

Eligible returns and exchanges

If the situation arises, We accept returns of defective and non-defective merchandise, and we accept exchanges subject to available inventory. A change of mind, personal preference, or an incorrect selection qualifies as a non-defective return.

Condition and request window

To set a clear expectation, Only new, unused merchandise in original condition qualify. Original packaging, tags, accessories, and included materials must be retained, and the request must be made within 30 days after delivery.

How returns work

For easy reference, Returns are completed by mail. A free return label is included in the package, and no restocking fee is charged. Do not mail anything back without authorization.